# Contact Sales & Support

> **Get in Touch with the CAI Team**
>
> Whether you're interested in CAI PRO, need enterprise solutions, or have questions about our platform, we're here to help.
>
> **[Buy CAI PRO Now →](https://aliasrobotics.com/cybersecurityai.php)**

---

## Quick Links

<div class="contact-grid" markdown>

### 🚀 Ready to Buy?

**Self-Service Purchase**

Get CAI PRO instantly (€350/month):

**[Buy CAI PRO →](https://aliasrobotics.com/cybersecurityai.php)**

- ✅ Instant access to alias1
- ✅ Automated onboarding
- ✅ Payment via credit card
- ✅ Start using in 5 minutes

---

### 🏢 Enterprise Inquiry

**Custom Solutions**

For teams of 20+ or special requirements:

**[Email: contact@aliasrobotics.com](mailto:contact@aliasrobotics.com?subject=CAI%20Enterprise%20Inquiry)**

**[Schedule a Call →](mailto:contact@aliasrobotics.com?subject=CAI%20Enterprise%20Call%20Request)**

Include in your message:
- Team size
- Use case
- Deployment requirements
- Budget range

---

### 💬 Professional Support

**CAI PRO Subscribers**

Get help with technical issues:

**[Email: support@aliasrobotics.com](mailto:support@aliasrobotics.com?subject=CAI%20PRO%20Support)**

---

### 🎓 Academic Inquiries

**Universities & Research**

Special pricing for education:

**[Email: contact@aliasrobotics.com](mailto:contact@aliasrobotics.com?subject=CAI%20Academic%20Inquiry)**

Include:
- Institution name
- Research project description
- Number of users
- .edu email address

</div>

---

## Contact Information

### 📧 Email

**General Inquiries & Sales:**  
**contact@aliasrobotics.com**

**Support (CAI PRO Subscribers):**  
**support@aliasrobotics.com**  

**Expected Response Time:**
- **CAI PRO Subscribers**: 48 hours (SLA)
- **Enterprise Inquiries**: 24-48 hours
- **General Questions**: 2-5 business days

---

### 💬 Discord Community

**Join 1000+ Security Researchers**

**[Discord Server →](https://discord.gg/fnUFcTaQAC)**

**Channels:**
- **#general** - Community discussions
- **#help** - Community support (FREE users)
- **#pro-support** - Exclusive for CAI PRO subscribers
- **#announcements** - Product updates
- **#research** - Security research discussions

---

### 🌐 Web

**Official Website:**  
[https://aliasrobotics.com](https://aliasrobotics.com)

**CAI PRO Product Page:**  
[https://aliasrobotics.com/cybersecurityai.php](https://aliasrobotics.com/cybersecurityai.php)

**Alias1 Model Page:**  
[https://aliasrobotics.com/alias1.php](https://aliasrobotics.com/alias1.php)

**GitHub Repository:**  
[https://github.com/aliasrobotics/cai](https://github.com/aliasrobotics/cai)

---

## What to Include in Your Message

### For Enterprise Inquiries

Help us provide an accurate quote by including:

1. **Organization Details:**
   - Company name
   - Industry sector
   - Location (for compliance requirements)

2. **Team Size:**
   - Number of users
   - Expected growth in next 12 months

3. **Use Case:**
   - Primary security testing needs
   - Current toolchain
   - Integration requirements

4. **Technical Requirements:**
   - On-premise vs cloud deployment
   - Air-gapped environment needs
   - Compliance requirements (GDPR, NIS2, etc.)

5. **Timeline:**
   - When do you need to start?
   - Any specific deadlines?

6. **Budget:**
   - Budget range (optional but helpful)
   - Procurement process details

**Example Message:**

```
Subject: CAI Enterprise Inquiry - [Company Name]

Hello,

We're interested in CAI PRO/Enterprise for our security team.

Organization: [Company Name], [Industry]
Team Size: 25 security professionals
Use Case: Penetration testing and bug bounty operations
Requirements: On-premise deployment, GDPR compliance
Timeline: Q2 2025
Budget: €50,000 - €100,000 annual

Can we schedule a call to discuss custom pricing?

Best regards,
[Name]
[Title]
[Contact Info]
```

---

### For Support Requests (CAI PRO)

Help us resolve your issue quickly:

1. **Subscription Details:**
   - Email used for CAI PRO subscription
   - When did you subscribe?

2. **Issue Description:**
   - What were you trying to do?
   - What happened instead?
   - Error messages (exact text)

3. **Environment:**
   - Operating System (Linux, macOS, Windows)
   - CAI version (`cai --version`)
   - Python version

4. **Reproduction Steps:**
   - Step-by-step to reproduce the issue
   - Configuration files (`.env` - remove API keys!)
   - Screenshots if applicable

**Example Support Message:**

```
Subject: CAI PRO Support - alias1 not available

Hello,

I'm a CAI PRO subscriber experiencing an issue.

Subscription: pro-user@example.com (subscribed March 2025)

Issue: When I run `cai`, alias1 is not showing as available.

Environment:
- Ubuntu 22.04 LTS
- CAI v0.6.5
- Python 3.11.2

Steps:
1. Set ALIAS_API_KEY in .env
2. Run `cai`
3. Type `/model`
4. alias1 not listed

I've attached my .env file (with key redacted) and a screenshot.

Thank you for your help.

[Name]
```

---

## Sales Process

### Individual & Small Teams (1-5 users)

**Self-Service:**
1. Visit [aliasrobotics.com/cybersecurityai.php](https://aliasrobotics.com/cybersecurityai.php)
2. Click "Buy CAI PRO"
3. Complete payment
4. Receive `ALIAS_API_KEY` via email
5. Start using immediately

**Timeline**: Instant (5 minutes)

---

### Medium Teams (5-19 users)

**Sales-Assisted:**
1. Email research@aliasrobotics.com with team size
2. Receive volume discount quote (10-20% off)
3. Complete payment (invoice or credit card)
4. Onboarding call with CAI team (optional)
5. Receive team API keys

**Timeline**: 1-3 business days

---

### Enterprise (20+ users)

**Custom Process:**
1. Initial inquiry via email or scheduled call
2. Discovery session (30-60 min call)
3. Custom proposal with:
   - Volume pricing
   - Deployment options
   - Support SLA
   - Training plan
4. Contract negotiation
5. Legal/procurement review
6. Deployment and onboarding (1-4 weeks)

**Timeline**: 2-8 weeks (depends on organization)

---

## Frequently Asked Questions

### How quickly will I get a response?

**CAI PRO Support (technical)**: 48 hours (SLA)  
**Enterprise Sales**: 24-48 hours  
**General Inquiries**: 2-5 business days  

**Urgent issues?** Email with "URGENT" in subject line.

---

### Can I schedule a demo?

**Yes!** Email contact@aliasrobotics.com with:
- Your role/organization
- Preferred date/time (include timezone)
- Specific features you want to see

We'll schedule a 30-60 minute live demo.

---

## Additional Resources

### Before Contacting Sales

Review these resources to answer common questions:

- **[Pricing & Plans](cai_pro_pricing.md)** - Detailed pricing information
- **[Features Overview](cai_pro_features.md)** - What's included in each plan
- **[Alias1 Model](cai_pro_alias1.md)** - Learn about our flagship model
- **[Quick Start](cai_pro_quickstart.md)** - How to get started
- **[FAQ](cai_faq.md)** - General frequently asked questions

---

## Follow Us

**Stay Updated:**

- **Twitter**: [@aliasrobotics](https://twitter.com/aliasrobotics)
- **LinkedIn**: [Alias Robotics](https://www.linkedin.com/company/alias-robotics/)
- **YouTube**: [Alias Robotics Channel](https://www.youtube.com/@aliasrobotics)
- **Research Blog**: [aliasrobotics.com/research](https://aliasrobotics.com/research-security.php)

---

## Legal & Compliance

**Terms of Service:**  
[CAI Terms & Conditions](https://aliasrobotics.com/terms-and-conditions.php)

**Privacy Policy:**  
GDPR-compliant - data processed in EU only

**License Information:**
- CAI FREE: [Open source license](https://github.com/aliasrobotics/cai/blob/main/LICENSE)
- CAI PRO: Proprietary commercial license
- CAI ENTERPRISE: Custom licensing available

---

<div class="cta-box" markdown>

## 🚀 Ready to Get Started?

### Individual Users & Small Teams

**[Buy CAI PRO Now →](https://aliasrobotics.com/cybersecurityai.php)**

€350/month · Instant access · No contracts

</div>

---

<small>
*Questions? **contact@aliasrobotics.com** · +34 945 19 85 15*  
*Privacy: Your data stays in Europe (GDPR-compliant)*
</small>

